Delivery Policy
- Shipping Methods
We offer the following shipping methods for your convenience:
- Standard Shipping: Our standard shipping option delivers within 3-7 business days (excluding weekends and holidays). This method is cost-effective and reliable.
- Express Shipping: Need your order faster? Choose express shipping for delivery within 1-3 business days. Additional charges apply.
- Processing Time
- Order Processing: We strive to process orders promptly. Most orders are processed within 1-2 business days after payment confirmation.
- Custom or Personalised Items: If your order includes custom-made or personalised items, processing time may vary. Please refer to the product description for specific details.
- Shipping Costs
- Shipping costs are calculated based on the weight, dimensions, and destination of your order. You’ll see the shipping cost during checkout.
- Tracking Your Order
- Once your order ships, we’ll provide a tracking number via email. You can track your package’s progress online.
- Delivery Address
- Please ensure that your delivery address is accurate and complete. We are not responsible for delays or mis deliveries due to incorrect addresses.
- Delivery Exceptions
- Weekends and Holidays: Our carriers do not deliver on weekends or major holidays.
- Weather Delays: Severe weather conditions may impact delivery times. We appreciate your understanding during such situations.
- International Shipping
- We currently offer shipping within the United Kingdom. For international orders, please contact our customer service team for assistance.
- Contact Us
If you have any questions or need further assistance regarding delivery, feel free to contact our customer service team:
- Email: contact_us@lilly-jocandles.com
- Phone: 07359205659