Delivery Policy

  1. Shipping Methods

We offer the following shipping methods for your convenience:

  • Standard Shipping: Our standard shipping option delivers within 3-7 business days (excluding weekends and holidays). This method is cost-effective and reliable.
  • Express Shipping: Need your order faster? Choose express shipping for delivery within 1-3 business days. Additional charges apply.
  1. Processing Time
  • Order Processing: We strive to process orders promptly. Most orders are processed within 1-2 business days after payment confirmation.
  • Custom or Personalised Items: If your order includes custom-made or personalised items, processing time may vary. Please refer to the product description for specific details.
  1. Shipping Costs
  • Shipping costs are calculated based on the weight, dimensions, and destination of your order. You’ll see the shipping cost during checkout.
  1. Tracking Your Order
  • Once your order ships, we’ll provide a tracking number via email. You can track your package’s progress online.
  1. Delivery Address
  • Please ensure that your delivery address is accurate and complete. We are not responsible for delays or mis deliveries due to incorrect addresses.
  1. Delivery Exceptions
  • Weekends and Holidays: Our carriers do not deliver on weekends or major holidays.
  • Weather Delays: Severe weather conditions may impact delivery times. We appreciate your understanding during such situations.
  1. International Shipping
  • We currently offer shipping within the United Kingdom. For international orders, please contact our customer service team for assistance.
  1. Contact Us

If you have any questions or need further assistance regarding delivery, feel free to contact our customer service team:

  • Email: contact_us@lilly-jocandles.com
  • Phone: 07359205659