Terms and Conditions

  1. Introduction

Welcome to Lilly-Jo Candles! These terms and conditions outline the rules and obligations governing your use of our website, products, and services. By accessing our website or making a purchase, you agree to comply with these terms.

  1. Definitions
  • “We,” “us,” or “our”: Refers to Lilly-Jo Candles.
  • “You” or “customer”: Refers to any individual or entity using our website or purchasing our products.
  1. Product Orders and Sales
  • Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order.
  • Product Descriptions: We strive to provide accurate product descriptions, but colours, sizes, and scents may vary slightly due to handmade nature.
  • Pricing: Prices are listed in the currency specified on our website. Shipping costs may apply.
  • Payment: Payment is required at the time of order placement.
  1. Shipping and Delivery
  • Shipping Times: We aim to ship orders promptly. Delivery times may vary based on location and shipping method.
  • Damaged or Lost Items: We are not responsible for items damaged or lost during shipping. Please contact the carrier for assistance.
  1. Returns and Refunds
  • Returns: We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
  • Refunds: Refunds will be issued upon receipt and inspection of returned items.
  • Custom Orders: Custom-made candles are non-returnable.
  1. Intellectual Property
  • Copyright: All content on our website, including images, text, and designs, is protected by copyright. You may not reproduce, distribute, or use it without our permission.
  1. Privacy Policy
  • Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our separate privacy policy for details.
  1. Limitation of Liability
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
  • Our liability is limited to the purchase price of the product.

 

  1. Contact Us

If you have any questions or concerns regarding our terms and conditions, please contact us at contact_us@lilly-jocandles.com.