Terms and Conditions
- Introduction
Welcome to Lilly-Jo Candles! These terms and conditions outline the rules and obligations governing your use of our website, products, and services. By accessing our website or making a purchase, you agree to comply with these terms.
- Definitions
- “We,” “us,” or “our”: Refers to Lilly-Jo Candles.
- “You” or “customer”: Refers to any individual or entity using our website or purchasing our products.
- Product Orders and Sales
- Order Acceptance: All orders are subject to acceptance. We reserve the right to refuse or cancel any order.
- Product Descriptions: We strive to provide accurate product descriptions, but colours, sizes, and scents may vary slightly due to handmade nature.
- Pricing: Prices are listed in the currency specified on our website. Shipping costs may apply.
- Payment: Payment is required at the time of order placement.
- Shipping and Delivery
- Shipping Times: We aim to ship orders promptly. Delivery times may vary based on location and shipping method.
- Damaged or Lost Items: We are not responsible for items damaged or lost during shipping. Please contact the carrier for assistance.
- Returns and Refunds
- Returns: We accept returns within 14 days of delivery. Items must be unused and in their original packaging.
- Refunds: Refunds will be issued upon receipt and inspection of returned items.
- Custom Orders: Custom-made candles are non-returnable.
- Intellectual Property
- Copyright: All content on our website, including images, text, and designs, is protected by copyright. You may not reproduce, distribute, or use it without our permission.
- Privacy Policy
- Our privacy policy outlines how we collect, use, and protect your personal information. Please refer to our separate privacy policy for details.
- Limitation of Liability
- We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
- Our liability is limited to the purchase price of the product.
- Contact Us
If you have any questions or concerns regarding our terms and conditions, please contact us at contact_us@lilly-jocandles.com.